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Free Shipping in India / Flat Rate Shipping Worldwide 

FAQ

How do I buy art on Artswel

To buy an artwork, you have to click on the button "Add to cart" which is found on all artwork pages. You will then be redirected to your Cart. Once you have clicked 'Proceed Checkout', we will ask for your details to organise delivery, and then ask you to choose your method of payment (Google pay, card, Paypal ). Once the payment has been processed, you will receive confirmation from our payment processor, Stripe. We will then call you right away to confirm that your payment has been received.


What is the authenticity proof that I get with my purchase?

All artworks for sale on Artswel come with a certificate of authenticity that is signed by the artist.


What is Wishlist (favourites) ?

Click the button to ‘Wishlist’ artworks as you browse, and view the list of your personal favourites together before making a final choice. It will help you eliminate options quicker than any other way. You can also share your list of favourites with someone else if you need a second opinion.

Heart symbol allows you to choose the artworks you love while you're on the site, so you can find them all on the home page , category page and product page. Make sure your favourites are saved and so that you can see them on another device, we recommend creating an account.


Are all these works of art originals?

All artwork on Artswel is original art and hand works .We don't promote any artists for edition prints on paper and canvas nor any Digital artworks .Nevertheless, we do moderate the content and it is possible that we may remove a work if its authenticity is questioned.When a signature is not displayed on the image of an artwork online, it is most likely that the artist has signed the work on the back or beneath the piece. 


Do you offer recommendations and advice(Art Advisory) ?

We can help you save time! We can offer you a personalised selection .Despite all your efforts, you haven’t found a piece of art that really speaks to you. Or, you may have a specific need in mind ,  some specific artist – that you couldn’t trace on the site. Or you may be an interior designer who needs a large number of artworks to do up an entire home or office space.  

Whatever your need, our art advisory team will help you find, shortlist, visualize and finally purchase the art of your dreams. We will take your requirements, identify and shortlist works .


Do I need to pay for the Art Advisory service?
Not at all - At the heart of Artswel, we believe that creativity entails opportunity. Hence, our dedicated team is putting their best foot forward to bring together the brilliant independent artists and make their exemplary art accessible to everyone.  


Can I commission an artwork ?
A number of our artists accept commissions , Gift your loved once . Click on commission an artwork link to submit your requirements or contact us , you can choose medium , artist or leave on us so we find find perfect match for your requirements with keeping your budget in mind and delivery time , for commissioned artworks collectors need to pay 50% advance prior and pay remaining amount once artwork is ready to ship . for commission artworks return is not possible , we make sure we update you on the progress of your art .


How do I find out if you have artworks by the artist I'm looking for?
If you have an artist name in mind, you can search for them on our artists page.
If there are no results, leave us your details. We take all searches on our site into account and we will contact artists whose works interest our users., 


Can I compare multiple artworks ?

Yes ,Now you can compare artworks side by side by choosing compare sign , it will show you artwork , description and Price . Need more help about making the right decision please get in touch , we are happy to help you .


How Do I Find A Specific Artwork / Artists ?

 - From the search box at top right, you can search for artwork using an Artist's name, an Artwork's title, or by Collection name.etc,.

 - Click the category and select which type of style or medium you're looking in artwork.

 - Click on Filters to explore or Click on By Price to explore specific budget .


Image on the site an accurate representation of the artwork?
The image is an accurate depiction of the artwork, but it has no contract value. We can send you additional images on request.
If the artwork you ordered is not what you expected, we are incredibly sorry. You have 3 days to return the work after its delivery.


What are the accepted methods of payment?

All credit and debit cards (Mastercard, Visa, American Express etc.), Paypal and Google pay .


How can I try artwork in my Room before buying ?

Want to see how artwork looks in your place before buying, Artswel allows it by advanced technology we offer , this option is available on product page , Take a photo of the place where you want to see this artwork.Upload it by clicking on the upload image button .after that save and move next you can explore how exactly our artwork looks in your place .


How can I see artwork In A Room with different Frames ?

Do you like to see artwork in different rooms ,Now you can explore our artworks in multiple rooms with huge 30 frames collections . This option is below the cart of each product . you can also download images and share with loved ones to confirm before purchase .


How can I see artwork In A Room with different Frames ?

Do you like to see artwork in different rooms ,Now you can explore our artworks on multiple rooms with huge 55 frames collections . this option is below cart of each product . you can also download image and share with loved ones to confirm before purchase .


What happens once the payment has been processed?

Once the payment has been processed, the artwork is reserved for you! We will call you right away to confirm its availability and delivery times (delivery takes approximately 7 days). We will arrange delivery to the address you provided.

Shipping & Delivery

How are the artworks packaged ?
The works are packaged by a standardised packaging process. We confirm the packaging with the artist before shipping and take care to make sure the work is properly protected.


All the artworks are shipped with frames ?

No . Shipped Rolled unless rolling is not possible to keep your art safe from damage during transit , We can help you finding suitable option in your city , you also  can explore how your artworks look into 55 different frames inside view in room button below cart . 


Which countries do you deliver to?
Globally , Any concerns? Do not hesitate to contact us, as we will be able to find a solution for delivery 


How much does shipping cost?
Free Shipping in India / Flat Rate Shipping Worldwide - enter your shipping details to know the value .


Who Pays For Return Shipping Costs?

We examine all returns on a case-by-case basis in order to determine who is responsible for paying all costs (shipping and customs) required to deliver the artwork back to the artist. Generally, if we determine that the artwork was accurately described on our site (in terms of size, materials used, etc.) and the collector is returning it as a result of buyer's remorse, then the collector is held responsible for return costs.

If we conclude that the artist misrepresented the work (either in the photograph or in the description), failed to disclose important information about the work, or if the artwork was damaged as a result of poor packaging, the collector will not be responsible for shipping costs.